— Questions

FAQ

Things people ask before they buy, and after. If you don't find your question here, write to us — we answer within one business day.

PRODUCT

What light sources does Aurora Pro have?

Aurora Pro packs four independent light sources into one body:

  • Main Beam — 3535 LED, 1500 lumens, long-throw white light
  • COB Work Light — Dual color temperature (3500K warm / 5700K cool), 600 lumens wide-area flood
  • Signal Light — Red/blue alternating flash for roadside emergencies and nighttime alerts
  • UV Light — 365nm ultraviolet for fluorescence detection, document verification, and hidden mark inspection
How does the rotary encoder control work?

The rear-mounted rotary encoder replaces traditional button cycling. Rotate to adjust brightness steplessly across any light source. Quick-rotate to switch between light modes. It works with gloves, in the dark, without looking — designed for tactile, eyes-free operation.

What is the Vibration Alert feature?

A built-in high-sensitivity vibration sensor paired with an adjustable-volume buzzer. When enabled, any movement of the flashlight triggers an audible alarm. Use it as an anti-theft alert at campsites, a tamper warning on jobsites, or a security reminder in hotel rooms. This feature is exclusive to Aurora Pro — no other EDC flashlight has it.

Does it require a smartphone app?

No. Aurora Pro is fully functional as a standalone device — every light source, every control, every feature works without a phone. The optional Bluetooth 5.0 connection and companion app let you fine-tune settings (vibration sensitivity, buzzer volume) and receive OTA firmware updates, but they are never required.

How long does the battery last?

Up to 48 hours on a single charge, depending on the light source and brightness level. The built-in lithium-ion battery charges via USB-C fast charging. A full charge takes approximately 2 hours.

Is it waterproof?

Aurora Pro is rated IP65 — fully dustproof and protected against water jets from any direction. It handles rain, splashes, and wet work environments without issue. It is not designed for submersion.

How strong is the magnetic base?

The neodymium magnet base holds firmly to any ferrous metal surface — car hoods, steel beams, toolboxes, machinery. Strong enough for hands-free overhead mounting, yet easy to detach with a slight twist.

ORDERING & SHIPPING

How much does shipping cost?

Free worldwide shipping on all orders over $49. Standard shipping typically takes 7–15 business days depending on your location.

Do you ship internationally?

Yes. We ship to most countries worldwide. Customs duties and import taxes (if any) are the responsibility of the buyer and are not included in the product price.

Can I track my order?

Yes. Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check your order status anytime on our website.

WARRANTY & RETURNS

What does the warranty cover?

Every Aurora Pro comes with a 5-year warranty covering manufacturing defects in materials and workmanship. If your light fails under normal use, we'll repair or replace it free of charge. The warranty does not cover damage from misuse, modification, or accidents.

What is your return policy?

30-day no-questions-asked returns. If Aurora Pro isn't right for you, send it back within 30 days of delivery in its original condition for a full refund. We want you to try it in your real life — not just look at it in a box.

How do I make a warranty claim or return?

Email us at support@plll.tech with your order number and a brief description. We'll respond within 24 hours with instructions. No hoops, no runaround.